Last updated October 26, 2026
We want you to be happy with what you buy from the B&H shop.
Returns
- You can return most items within 30 days of delivery or pickup for a refund or exchange.
- Items must be unused, in their original packaging, with all parts. Please include your order number.
- Apparel (shirts and hats) can be exchanged for a different size within 30 days if it has not been worn or washed.
Items we can’t take back
- Opened chemicals, soaps, degreasers and other liquids. For everyone’s safety, we can’t resell them.
- Custom orders. That includes items made, printed, cut or sized to your order, unless they arrive damaged or wrong.
- Gift cards, if we offer them.
- Items damaged by misuse, by running them above their rated pressure or flow, or by normal wear and tear.
Damaged, defective or wrong items
If something arrives damaged, defective or not what you ordered, contact us within 7 days with photos. We will send a replacement or give you a full refund, including any shipping you paid. You won’t pay return shipping when it’s our mistake.
How to return
- Email [email protected] or call (903) 424-1607 with your order number and what you are returning.
- Drop it off at our shop in Longview (we will set a time with you), or ship it to the address we give you. For regular returns, return shipping is paid by you. Original shipping charges are not refunded.
- We inspect the item when it arrives.
Refunds
Approved refunds go back to your original payment method. They are processed within 5 business days of when we receive the item. Your bank may take another 5–10 business days to show it. We will email you when your refund is on its way.
Service refunds
Refunds for cleaning services, deposits and canceled visits are covered in our Cancellations & Rescheduling and Terms of Service policies. If you are not happy with a service, tell us within 48 hours and we will work to make it right.