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Policies

Cancellations & Rescheduling

How to move or cancel a visit, your 3-day right to cancel when you buy at your door, and how recurring service plans work.

Last updated October 26, 2026

Moving or canceling a visit

  • Call or text (903) 424-1607, email [email protected], or use your client portal.
  • Please give us at least 24 hours’ notice so we can give your spot to someone else.
  • Online changes close 2 days before a scheduled visit. After that, just call or text us and we will take care of it.
  • If we need to move your visit (weather, equipment, or safety), there is never a charge. We will reach out to pick a new day with you.

Your 3-day right to cancel (door-to-door sales)

If you bought service from one of our representatives at your home, or anywhere other than our place of business, you may cancel for any reason without penalty. You have until midnight of the third business day after the day you signed. (This is your right under the Federal Trade Commission’s Cooling-Off Rule and Texas law.)

  • Your agreement includes a Notice of Cancellation form. To cancel, sign and date it and send it to B&H Sanitation & Pressure Washing, 4219 Jackson Road, Longview, Texas 75604. You can also send any other written notice, including email to [email protected].
  • We will return any payment or deposit within 10 business days of receiving your cancellation.
  • Our representatives are required to tell you about this right and give you the form. If they did not, call us.

Recurring service plans

  • Recurring plans (weekly, monthly, quarterly, twice a year or yearly) are a schedule of visits, not an automatic card charge. You are billed for each visit when it is done (or as your written plan says).
  • We remind you before each visit. About one week ahead you will get a heads-up with options to confirm or reschedule.
  • Cancel any time by phone, text, email or your client portal. Canceling is as easy as signing up. There is no fee to cancel, unless your written commercial agreement says otherwise. Any special plan pricing ends when the plan ends.

Deposits

Deposits hold your spot on our schedule. A deposit is fully refunded if you cancel within your 3-day right to cancel, or if B&H cancels. If you reschedule, your deposit moves with your visit. Otherwise, your written agreement explains how your deposit is handled. Call us and we will work with you.

Contact

(903) 424-1607 · [email protected] · 4219 Jackson Road, Longview, Texas 75604